Frequently Asked Questions
Everything you need to know about bringing JamFactory style into your home.
What is the typical shipping timeframe for furniture items?
Standard furniture delivery typically takes 7-14 business days. Smaller home decor items are usually processed within 48 hours and arrive within 3-5 business days.
Do you offer international shipping for your home goods?
Currently, JamFactory ships to the continental United States, Canada, and the UK. We are working on expanding our international logistics to more countries soon.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day 'No-Hassle' return policy. If you aren't satisfied with how a product looks in your home, you can return it for a full refund, minus return shipping costs.
Are your wood products sustainably sourced?
Yes, sustainability is at our core. All JamFactory timber products are crafted from FSC-certified wood or reclaimed materials to ensure minimal environmental impact.
How do I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to our carrier's portal for real-time updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.